General terms and conditions of sale and use
THE FOLLOWING IS STATED BEFOREHAND:
IMX France, a member of the bpost group and operating under the trade name “Landmark Global powering bpostgroup,” hereinafter referred to as "the Service Provider," offers the Client services related to the collection, sorting, routing (with or without tracking options), and logistics for mail (letters, direct marketing, magazines, press, or others) and parcels within France, Europe, and internationally, hereinafter referred to as "shipments."
IMX France, acting in any capacity—specifically as a private postal operator authorized by ARCEP, logistics provider, and freight forwarder—selects the most advantageous transport, routing, and delivery conditions on behalf of the Client.
In this regard, the Service Provider reserves the right and is authorized to delegate the execution of Services to one or more subcontractors, postal operators, private distributors, carriers, freight forwarders, or logistics providers of its choosing.
Under these General Terms and Conditions of Service Provision, a shipment refers to a mail service, postal mail, press item, package, or parcel. The sender is the Client and/or, if applicable, the individual or legal entity authorized to deliver the shipment for processing to the Service Provider or its subcontractor. The recipient is the individual or any legal entity authorized to receive the shipment either on their behalf or on behalf of a third party.
The "Happy Post" service, offered via the interface happy-post.com, is specifically tailored to parcels. It allows the Client or sender to generate a preformatted label before depositing the parcel at a relay point or organizing its collection.
Article 1: PURPOSE
1.1 Scope of the Contract
In the absence of a specific contract between the Client and the Service Provider, these General Terms and Conditions of Service Provision, along with any special conditions included in the quote and/or offer and/or any other written agreement between the Client and the Service Provider, constitute the entire contract between the Service Provider and the Client for the collection, routing, and distribution of shipments as well as any other logistical services.
1.2 Acceptance of the Terms
By signing (digitally or physically) an order or an offer from the Service Provider or by entrusting a shipment to the Service Provider or one of its subcontractors, the Client accepts these General Terms and Conditions of Service Provision and agrees to comply with them.
1.3 Specific Offers
Any deviation explicitly stipulated in a specific offer, a specially concluded contract, and mutually accepted by both parties—Client and Service Provider—takes precedence over the provisions of these General Terms and Conditions of Service Provision.
1.4 Written Modifications
Deviations from these General Terms and Conditions of Service Provision may only be made in writing. Any additions and/or exceptions requested by the User and/or Client to these General Terms and Conditions of Service Provision must be expressly agreed upon in writing by IMX France prior to the conclusion of the service agreement.
1.5 Precedence of Terms
No specific conditions originating from the Client shall take precedence over these General Terms and Conditions of Service Provision unless expressly agreed to by IMX France. In any case, in the event of a conflict between any clauses and conditions of the Client accepted by the Service Provider and these General Terms and Conditions of Service Provision, the latter shall prevail.
1.6 Current Version
The General Terms and Conditions of Service Provision may be amended at any time by IMX France. The version in effect at the time of the Client’s order is applicable to the services provided by the Service Provider. The latest version of this document can be requested at any time by email at clientservicesfr@landmarkglobal-group.com for IMX or contact@happy-post.com for Happy-Post, or accessed on the website www.happy-post.com.
1.7 Nullity and Invalidity
If any provision of these General Terms and Conditions of Service Provision is declared null and void or deemed unwritten, all other provisions shall remain applicable. The Parties commit to making their best efforts to replace the null clause with a valid clause aiming for the same effect.
1.8 Waiver
Failure by either Party to invoke any clause of these General Terms and Conditions of Service Provision or to acquiesce in its non-performance, whether permanently or temporarily, shall not be construed as a waiver of that Party's rights arising from the said clause.
Article 2: ADMISSION CONDITIONS AND CONTENT
2.1 Compliance with Admission Conditions
The Client agrees to comply with the admission conditions listed below, as well as, where applicable, the admission conditions or any other operational documents attached to a specific quote, tariff offers, or specified in a particular contract concluded between the Client and the Service Provider or on the Service Provider’s website.
Failure to comply with the admission conditions constitutes valid grounds for the Service Provider to suspend processing of the shipment and terminate the contract.
2.2 Complete Address
Shipments must include a complete address (name and surname of the physical recipient, company name, street name and number, city, postal code, and country) and must be sealed.
2.3 Samples for Postal Shipments
For international direct marketing mailings, a sample must be provided to the Service Provider at the time of deposit or pickup to enable identification of the sender for undelivered shipments.
For press shipments, five unaddressed copies must be provided to the Service Provider at the time of deposit or pickup to ensure the compliance of the entrusted shipments with the distributing postal offices.
2.4 Packaging
Unless expressly agreed in writing, the service does not include packaging and preparing the shipment.
The shipments must be packaged and prepared by the Client, their contractor, or any third party of their choice in a sealed packaging appropriate to the content and transport requirements. Otherwise, the shipment travels at the sole risk of the Client.
Acceptance of the shipment at the Service Provider's drop-off point or by the Service Provider's subcontractor does not guarantee the adequacy, strength, or suitability of the packaging or its adaptation to the content, which the Service Provider and/or its subcontractor are not aware of.
2.5 Size and Weight Requirements
The Client agrees to comply with the size and weight requirements expressly specified in specific offers or on the Service Provider's website.
2.6 Labeling
Where applicable, the Client agrees to affix a label generated by the system provided by the Service Provider or a pre-approved label from the Client to each parcel.
2.7 Customs
The Client agrees to comply with all customs and tax formalities that may apply.
They agree to provide all necessary information and documents requested by the Service Provider and/or its subcontractor. The Client must inform the recipient that during the delivery of their shipment, postal services or any other entity in charge of customs clearance may require customs duties, clearance fees, and local taxes.
The Client is solely responsible for customs duties and local taxes in the destination country. Otherwise, the Service Provider reserves the right to seek reimbursement from the Client.
The Client is fully responsible for the accuracy of the details on their shipments and customs declarations. The Service Provider cannot be held liable for errors, omissions, or regulatory breaches regarding customs and tax documentation.
The Client is liable for any costs incurred by the Service Provider due to false or inaccurate declarations or costs borne by the recipient if unpaid by the latter.
The Service Provider emphasizes that any false or inaccurate declarations may result in delays in processing the service and delivering the shipment.
2.8 Content, Dangerous Goods, Prohibited Items, or Destinations
The Client assumes full responsibility for the content of the shipments.
The Service Provider reserves the right to refuse shipments addressed to prohibited destinations, containing dangerous goods or prohibited items, perishable goods, or items unsuitable for processing due to the risks they pose to people or property.
For prohibited destinations, dangerous goods, or prohibited items, the Service Provider reserves the right to notify authorities, refuse acceptance, redirect shipments without informing the Client, hold shipments for collection, destroy them immediately (if hazardous), or return them to the sender. The costs and expenses incurred will be billed to the Client.
The following items, among others, are prohibited:
• Dangerous goods as defined by international and national regulations.
• Precious items such as jewelry, watches, gemstones, and financial instruments.
• Animals, plants, and biological samples.
• Any items violating import/export regulations.
2.9 Shipment Value Restriction
Shipments entrusted to the Service Provider must not exceed €1,000 in value without specific agreement. If liability is established, compensation will adhere to applicable limitations unless the Client opts for additional coverage.
2.10 Obligation to Disclose Content Details
The Client agrees to disclose any non-apparent peculiarities of the shipment content that could impact the service.
2.11 Client and Sender Responsibility
The Client and/or sender is liable for damages caused by a shipment to third parties, the Service Provider, or its agents.
Article 3: ACCEPTANCE BY THE SERVICE PROVIDER AND SHIPMENT INSPECTION
3.1 Collection of the Shipment from the Client and/or Sender
When this option has been subscribed, the overall shipment, consisting of one or more letters and/or parcels, grouped or not within one or more containers (pallet, box, or other), is collected from the Client, their contractor, or any other third-party sender.
It is expressly agreed that the Service Provider or its subcontractor is deemed to have taken charge of the overall shipment and not each specific letter and/or parcel constituting the overall shipment, as the Service Provider or its subcontractor does not have the means to verify and control the content of the overall shipment at the time of collection.
3.2 Home Collection for Parcel Shipments via the "Happy Post" Service
The Client selects a date and time slot for a driver to collect the parcels to be shipped directly from an address chosen by the Client ("Home Collection"). A confirmation will be sent by email by Chronopost or another service provider with the date and time slot of the driver's visit. Only this email serves as proof of the collection time slot.
If the Client is unavailable during this time slot, they must inform the "Happy Post" customer service as soon as possible before the start of the allocated Home Collection time slot. The Client can choose another collection slot or another method for depositing their parcel. If the Home Collection fails due to reasons attributable to the Client, the Service Provider may charge additional fees for the missed collection. The Client must contact the "Happy Post" customer service to arrange a new Home Collection slot or another collection method. No refunds will be authorized.
3.3 MASTERCOLIS for Shipments via the "Happy Post" Service
Through its "Happy Post" service, the Service Provider provides Clients with a solution allowing them to group different parcels to be shipped within a larger container, the MASTERCOLIS. This large container is what the Client will deposit at a Drop-off Point or have collected from home.
Each parcel must be identified with a label provided by the Service Provider at the time of the order. There will be one label for the MASTERCOLIS (large container), as well as a label for each individual parcel within the MASTERCOLIS and, where applicable, proforma invoices.
The Client acknowledges that the large container must comply with the maximum parcel dimensions as specified on the "Happy Post" website, and the large container may be refused if its dimensions are too large. The Client cannot claim a refund or compensation if their large container exceeds the maximum authorized dimensions.
Once the MASTERCOLIS is received by the Service Provider, each of the parcels composing the MASTERCOLIS will be shipped to its final destination.
The Service Provider cannot be held responsible for any shipping errors resulting from a labeling defect or error on the part of the Client.
3.4 Entry and Inspection of Shipments at the Service Provider's Premises
3.4.1 Data Entry and Scanning
Once the containers (pallets, MASTERCOLIS, or others) are deposited at the Service Provider's facility, the letters and parcels constituting each overall shipment are verified and entered into the Service Provider's information system. Parcels with tracking are also scanned.
Characteristic information about the shipments is collected in the Service Provider's information system. The Client can access the collected data if they wish.
If the Client desires and announces via the Service Provider's tools the shipments they have physically handed over during collection, the Service Provider can send them a document titled "Arrival Report," detailing the characteristics of the shipment. This arrival report corrects any potential errors in the quantities and/or unit weights and/or declared dimensions by the Client.
The shipment is presumed to be taken in charge by the Service Provider from the time the shipments are entered into the Service Provider's information system.
Since the Service Provider and/or its subcontractor are unable to perform the aforementioned verifications at an earlier stage before the shipment is deposited at the Service Provider's facility, only the entries in the Service Provider's information system are opposable to it.
Services are billed based on the entries in the Service Provider's information system.
3.4.2 Inspection of Postal Shipments, Letters, and Press Items
The Client authorizes the Service Provider to inspect the deposited postal shipments, letters, and press items to ensure compliance with admission conditions and to verify quantities and unit weights declared, if any, by the Client.
In the absence of a declared quantity, the Service Provider's count and weighing shall be deemed accurate.
If, following the adjustment of the invoiced amount, the discrepancy between the total amount estimated by the Client and that adjusted by the Service Provider is both at least 20% and €1,000, the Service Provider will seek the Client's approval before continuing the execution of the service.
At the Client's request, a shipping confirmation summarizing the characteristics of the service can be sent by the Service Provider.
In the absence of a shipping confirmation, the characteristics of the service are included in a PDF file attached to the Service Provider's invoice.
3.5 Additional Services
If the Client's non-compliance with the admission conditions results in an additional service by the Service Provider, the latter will request the Client's approval by email before proceeding with the acceptance of the postal shipments and adjusting the invoiced amount.
Silence from the Client for 48 hours following the Service Provider's emails will be considered acceptance.
3.6 Inspection of Parcel Contents and Shipment Examination
The Client agrees that the Service Provider and/or its subcontractor, upon request from any governmental authority, including customs, have the right to open and inspect the parcels entrusted to verify their compliance with the laws and regulations in effect at the time of shipment.
3.7 Air Freight
The Client accepts that all shipments made through the Service Provider may be subject to security screening regulations applicable to air transport.
Article 4: NO RIGHT OF WITHDRAWAL
In accordance with the provisions of the Consumer Code, the nature of the service offered by the Service Provider does not grant the Client a right of withdrawal.
Article 5: PRICING, POSTAGE, INVOICING, AND PAYMENT TERMS
5.1 Service Price
The price of the service is negotiated between the Service Provider and the Client and is specified in the Service Provider's specific offer or any other written document exchanged between the Service Provider and the Client.
The validity period of the price is set in the Service Provider's specific offer. Failing that, the price is valid for the current calendar year.
The parties agree to negotiate in good faith the price update one month before the expiration of the price validity.
For "Happy Post" services, the price is displayed on the Service Provider's website once the Client has entered the shipment information.
5.2 Exceptional Price Revision
Subject to a one-month notice period, the Service Provider will automatically pass on to the Client any costs of taxes imposed by authorities (e.g., security, environmental) that have a direct impact on the cost of the Service.
Current prices will be revised in case of significant changes in the Service Provider's charges due to conditions beyond its control (e.g., changes in international postal agreements). The parties agree to negotiate in good faith. Silence from the Client for three months constitutes acceptance of the Service Provider's proposed new price.
It is recalled that failure to comply with the obligation to pass on diesel price increases into the service price is criminally sanctioned (Article L3242-3 of the Transport Code).
5.3 Invoicing
Unless specifically agreed otherwise, at the beginning of each month, the Service Provider sends the Client an invoice for the services of the previous month, dated the last day of that month.
For services provided via the "Happy Post" service, the invoice is issued immediately.
5.4 Payment Terms
Payment is made within the agreed period and cannot exceed thirty days from the date of invoice issuance (Article L441-11 of the Commercial Code).
Payment is made according to the payment method agreed between the Client and the Service Provider in the specific offer. By default, payment is made by SEPA direct debit.
5.5 Late Payment
In case of late payment, the Client will automatically incur a late payment interest at a rate of twice the legal interest rate.
5.6 Formal Notice
In case of late payment and if the Service Provider needs to send a formal notice to assert its rights, a flat fee of €20 will be charged for the formal notice.
5.7 Contractual Lien Right
The Client expressly acknowledges that the Service Provider has a contractual lien right, granting a right of retention and preference over all goods and documents in the Service Provider's possession, as security for all claims the Service Provider holds against them (invoices, interest, incurred costs, etc.).
Article 6: DELIVERY TIME AND TRACKING OPTION
6.1 Delivery Timeframe
While the Service Provider commits to implementing appropriate means to satisfy the Client regarding delivery times, it is expressly agreed that, given the uncertainties inherent in any routing, the times indicated in tariff offers, standard grids, quotes, or any other document issued by the Service Provider are strictly indicative and not guaranteed.
The delivery time starts from the day the shipment is taken in charge by the Service Provider or its subcontractor, as defined in Article 3.
The delivery time ends upon delivery of the shipment to its recipient (home, relay point, parcel station, or other), or upon the first presentation of the shipment to the recipient, or upon the deposit of a delivery notice at the recipient's location.
6.2 Parcel Tracking Option
When the tracking option has been subscribed, the Client can monitor the progress of their shipment on the website http://www.imxpostal.fr/suivi/login or https://track.landmarkglobal.com/, and for the "Happy Post" service: https://happy-post.com/fr/suivi
6.3 Delivery
Shipments are delivered by depositing the shipment in a mailbox or by handing it over to the recipient or a trusted third party, relay point, or parcel station, possibly against a signature.
In case of the recipient's absence and/or shipment dimensions exceeding those of the mailbox, a delivery notice describing the methods for retrieving/delivering the shipment is left.
At the time of delivery, any damages or content losses must be the subject of written, precise, complete, dated, and signed reservations by the recipient on the delivery note.
In all cases, the delivery notes/transport documents, tracking information, and any other document specific to the operator entrusted by the Service Provider with the distribution of the shipment will serve as proof of delivery.
For any questions and/or disputes, the Client is invited to contact the Service Provider's customer service at: clientservicesfr@landmarkglobal-group.com, and for the "Happy Post" service: serviceclient@happy-post.com or via the form https://help.happy-post.com/hc/fr/requests/new
6.4 Undelivered Shipments
At the Client's request, the Service Provider can offer additional services for the return (scanning and transport) of undelivered shipments.
Return of Shipments
If the Client wishes for a return service of shipments, they are invited to contact the Service Provider to determine, within the framework of a specific offer, the terms and conditions of this service.
Article 7: LIABILITY OF THE SERVICE PROVIDER
7.1 Applicable Conventions and Laws
When the Universal Postal Convention, the Warsaw or CMR Conventions, or other international conventions, or national laws implementing or adopting these international conventions are applicable, the Service Provider's liability is exclusively governed by these mandatory texts.
7.2 Limitation to Material Damage
In all cases where the Service Provider's contractual liability is engaged for any reason, it is limited to compensating only the material damage resulting from loss, damage, or delay. It is the Client's responsibility to provide evidence, with supporting documents, of the reality and amount of this damage.
The Service Provider is not liable for any indirect or immaterial damages such as loss of profit, loss of contract, loss of opportunity, loss of remuneration, damage to image, etc.
7.3 Liability in Postal Shipments
The Service Provider's liability for any breach committed in the context of the acceptance and routing of postal shipments, whether due to its own act or that of its substitutes, can only be sought under the conditions defined by the Universal Postal Convention as adopted by the Bucharest Congress.
7.4 Conditions of Liability for Loss or Damage of a Parcel
Unless provisions of a mandatory international Convention applicable to the mode of transport used apply, the loss or damage of the parcel during shipment engages the Service Provider's liability unless the damage results from a fault of the Client, sender, and/or recipient, a case of force majeure, inherent vice of the item, or any other event not attributable to the Service Provider.
7.5 Liability Conditions in Case of Delay in Parcel Routing
Unless provisions of a mandatory international Convention applicable to the mode of transport used apply, or a derogation stipulated in writing with the Service Provider before the concerned shipment, it is expressly agreed that the Client cannot hold the Service Provider liable, whether due to its substitute or its own act, for delays in parcel routing.
7.6 Limitation of Liability for Loss or Damage of a Parcel
When the Client provides proof of the actual loss or damage of the parcel during the service entrusted to the Service Provider and the Service Provider's liability, the Client is entitled to seek compensation.
In all cases, whether the Service Provider's liability is sought due to its substitutes or its own act, and unless mandatory provisions of an international Convention applicable to the mode of transport used apply, this compensation cannot exceed the amounts below:
• Parcel shipments within France and DROM-COM-POM: €23 per kilogram of lost or damaged goods, including the service price.
• Parcel shipments to Europe and International destinations: €12 per kilogram of lost or damaged goods, including the service price.
7.7 Limitation of Liability in Case of Delay in Parcel Routing
If, exceptionally, the delay engages the Service Provider's liability under a mandatory international Convention or specific derogatory agreement negotiated with the Service Provider, the liability limitations provided by the mandatory international Convention or derogatory agreement will apply.
7.8 Extension of Liability Limitations
When this option is offered, the Client has the option to make a declared value statement and increase the liability limits in case of loss or damage (excluding delays) stipulated in Article 7.6 under the following conditions:
At the time of ordering the service, the Client declares they are subscribing to this option.
If the Client opts for this and pays the corresponding premium and can justify the amount of their damages with objective supporting documents, the Service Provider compensates the Client for their material loss up to the subscribed limit. The Service Provider is liable for all losses and/or damages occurring during the service except those attributable to a fault of the sender and/or Client (particularly due to inadequate packaging) and/or a fault of the recipient.
It is expressly agreed that this option only allows for compensation of the strict material damage as per Article 7.2, excluding any other damage.
For services excluding "Happy Post," the declared value can be made up to €1,000.
• At the time of ordering the service, the Client declares they are subscribing to this option by paying 1% (one percent) of the declared value of the parcel, up to a limit of €1,000.
• For example, for a parcel containing goods worth €250, the Client must pay a premium of €2.50 (1% x €250) to be able to seek full compensation for their material loss.
For "Happy Post" services, the declared value can be made up to €200.
• At the time of ordering the service, the Client declares they are subscribing to this option by paying 5% (five percent) of the declared value of the parcel, up to a limit of €200.
• For example, for a parcel containing goods worth €100, the Client must pay a premium of €5 (5% x €100) to be able to seek full compensation for their material loss.
7.9 Client's Liability
The Client assumes all consequences that may result from non-compliance with these General Terms and Conditions of Service Provision, any other operational documents provided by the Service Provider, as well as all applicable laws and regulations. The Client's liability extends, among other things, to the deterioration of shipments due to, for example, inadequate packaging, and to damages caused to the employees, agents, or property of the Service Provider and third parties, any other carrier or postal operator, or to other goods or shipments.
7.10 Insurance
It is the Client's responsibility to take out all necessary insurance to cover the risks to which their parcels entrusted to the Service Provider are exposed, and of which only the Client knows and can assess the value.
Article 8: CLAIMS
8.1 Contractual Forfeiture Deadline
Only claims for which the Client has sent the Service Provider a registered letter detailing the damages observed within seven days after delivery of the shipment will be admissible.
In case of non-delivery of the shipment, the deadline is extended to fourteen days from the date on which the shipment should have been delivered to the final recipient (as indicated for information purposes in the specific offer or on the Service Provider's website).
Beyond this period, any claim will be inadmissible due to forfeiture.
The claim can also be made directly by the Client by email to clientservicesfr@landmarkglobal-group.com. To be exempt from the obligation to send a registered letter, the Client must ensure they receive and keep an acknowledgment of receipt of their claim. For Happy Post, the claim should be sent by email to serviceclient@happy-post.com or via the form https://help.happy-post.com/hc/fr/requests/new
8.2 Prescription Period
All actions are time-barred after one year from the date of delivery or the day when delivery should have taken place (as indicated for information purposes in the specific offer or on the Service Provider's website).
8.3 Supporting Documentation
All claims must be substantiated and accompanied by proof of the damage suffered.
Article 9: APPLICABLE LAW, MEDIATION, AND DISPUTES
9.1 Applicable Law
These General Terms and Conditions of Service Provision are governed by French law.
9.2 Amicable Resolution
Any dispute arising from the interpretation or execution of these General Terms and Conditions of Service Provision will be subject to an attempt at amicable resolution between the parties.
9.3 Mediation
In accordance with the provisions of the Consumer Code relating to the amicable settlement of disputes, IMX France has subscribed to the services of the mediation center CNPM, whose contact details are as follows: CNPM – Médiation de la consommation, 27 avenue de la Libération, 42400 Saint-Chamond.
In case of a written complaint not resolved by the Service Provider's customer service within two months, the Client, using the Service Provider's services as a consumer, can refer the matter free of charge to the aforementioned mediator either electronically by connecting to the site https://cnpm-mediation-consommation.eu, or by simple mail (specifying their email address, phone number, and attaching the complaint) to the above postal address.
9.4 Jurisdiction
Failing an amicable agreement, the dispute will be brought before the competent courts of Paris by the most diligent party.
Article 10: PROTECTION OF PERSONAL DATA
In the context of the services entrusted to it, the Service Provider may process Personal Data belonging to senders and recipients.
Each party is responsible for the processing it carries out, as independent Data Controllers.
Therefore, the parties agree to comply with all provisions relating to the Protection of Personal Data in force and to come, notably the French Data Protection Act No. 78-17 of January 6, 1978, as amended, and the European Regulation 2016/679 of April 26, 2016, applicable in matters of personal data protection (hereinafter "GDPR").
Thus, the sender must collect and transmit their clients' personal data to the Service Provider for the execution of transport services and associated services. The sender, also a Data Controller, therefore undertakes beforehand to provide all information relating to the collection, transfer, and processing of this data, in accordance with Article 13 of the GDPR.
The Service Provider informs the contractor that the personal data (hereinafter "Data") requested are necessary to process their request, execute transport services, as well as the associated services below:
• For the execution of the transport service, including parcel tracking, sending delivery notifications to recipients, managing delivery preferences, and improving delivery conditions by making address corrections if necessary.
• For carrying out and controlling customs formalities and embargo control.
• For sending Service Provider's shipper clients offers of similar or analogous products and services, and unless explicitly refused, targeted communications within the framework of personalizing the business relationship.
• To measure the level of satisfaction of clients and recipients to improve offers and services through satisfaction surveys (by email or phone) and statistical analyses.
• To respond to requests made by the sender or recipient, notably via the Service Provider's customer service.
The collected Data are intended for the Service Provider, postal operators, as well as the Service Provider's subcontractors located within the European Union or in a "third country ensuring an adequate level of protection" according to the European Commission, participating in the execution of the aforementioned services.
Data may be transmitted for the needs of the purposes defined above to companies located in countries outside the European Union that do not provide an adequate level of Data protection. The Service Provider does everything possible, notably by signing standard contractual clauses according to the procedures provided by the European Commission's decision, to guarantee Data protection.
In application of the GDPR, the individual can exercise their right to limit processing, erase their Data, and data portability since May 25, 2018.
These rights can be exercised by contacting the Data Protection Officer appointed within IMX FRANCE as follows:
By mail, by writing to the following address:
IMX France
Data Protection Service
110 bis avenue du Général Leclerc
Plateau18 niveau 1b
93500 PANTIN
France
By indicating your name, first name, address, email, and if possible, client reference to speed up the processing of your request.
By email, at the following address: data.protection@imxpostal.fr
IMX FRANCE will respond within two months after exercising the right.
In case of an unsatisfactory response, the person concerned has the option to refer the matter to the CNIL (French Data Protection Authority).
To better understand your rights, visit the CNIL website: www.cnil.fr/fr/comprendre-vos-droits.